Privacy Policy

Our Commitment to Privacy

This website is managed by IQVIA™ (“IQVIA”). IQVIA is committed to protecting your privacy. 

This Privacy Policy describes how we use, release, and protect any personally identifiable information that we receive from you or on your behalf through this Website, whether as a patient or a healthcare professional. This Policy is intended to meet applicable legal requirements globally, including in North America, Europe, Asia Pacific, and other relevant jurisdictions. 

As a user of this Website, you have the right to know how we protect personally identifiable information that we receive from you and what you can expect from us.    

You should know that this Website is not in any way intended to be a substitute for professional medical advice. Always seek the advice of a qualified healthcare professional for medical advice or treatment.

Scope

This Policy applies to personally identifiable information that is collected online and processed by IQVIA on this Website and operated by or on behalf of IQVIA and ClinicalResearch.com in relation to the Services available on this Website. “Personal Information” is any information relating to an identified or identifiable natural person. “Process,” “processing,” or “processed” includes collecting, using, receiving, recording, disclosing, modifying or adapting, erasing, destroying, transferring, or storing personally identifiable information.

The Information We Collect

We collect information in several ways, which are described below.

On some pages, you can register to receive information on an automated, "alert" basis. The type of information that you can register to receive includes general health or clinical research information such as:

  • Clinical research opportunities
  • Health news and information.

The personally identifiable information we may collect from you when you register to receive information or to access Services through this Website may include any of the following, such as your first and last names, email address, year of birth, gender, ZIP or postal code, contact telephone numbers, country/language preference, medical conditions of interest, education, qualifications, and organization. Each time you receive an email alert, you have the option of canceling your registration and removing your email and personally identifiable information from our database by simply clicking on the Unsubscribe link at the bottom of each email alert to opt out of receiving future emails.

On some pages, you may opt to provide us with information about yourself if you are interested (i) in serving as an investigator in a clinical study; or (ii) in being contacted for a future clinical research opportunity; or (iii) in receiving specific customized information of interest to you. The information requested from you will be based on your area of interest.

On some pages, you can register to receive customized information. This information is generally collected on "Contact Us" forms where you can ask a representative to contact you in order to answer questions or provide specific information. In order for us to meet your request, you will need to provide as a minimum your first and last names, email address, and a brief message about the reason for your contact in order for us to meet your request. We can serve you better, however, if you also choose to provide your contact address and telephone numbers.

On some pages, you can choose to register to receive access to webcasts, periodic newsletters, or information on a specific type of study. Generally, the personally identifiable information collected when you register to receive this type of information is your first and last names and email address.

In order to improve the design and content of our Website and to enable us to better personalize your user experience, we may collect certain technical information about our visitors when you visit our Website pages, such as the Internet Protocol (IP) address or the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services, such as your preferences.

On occasion, IQVIA may request that you voluntarily participate in a survey or poll, such as feedback on Website content or Services. Your responses will be anonymous unless you opt in to being contacted by email to provide further information regarding the survey.

In addition, we, as well as third parties that provide content, advertising, or other functionality on our Website or Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Website or Services. We use Technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a "device") that allow us to record certain pieces of information whenever you visit or interact with our Website, Services, applications, messaging, and tools, and to recognize you across devices.

1. Web Logs (Including Pixel Tags/Web Beacons)

We use standard web logs that record basic data about people who visit our Website.

The following information is contained in these logs: 

  • The date and time of the visit 
  • The pages of the Website viewed during the visit
  • The IP address of the computer used to visit the site (computers automatically generate an IP address as they surf the Internet – an IP address is a number assigned to you by your Internet service provider so you can access the Internet; IP addresses are also used to track new versus return visitors to the Website and the clinical trial questionnaire.)
  • The type of web browser used to view our Website
  • The website visited immediately before coming to this Website. 

We do not normally seek to identify individuals from Web logs, including from their IP addresses, and we do not disclose them to others. However, Web logs may be used to identify an individual who we have reason to suspect tried to damage our Website or used it in an unauthorized way. If we have reason to believe that there has been a violation of computer security or related laws, we may share our Web logs with law enforcement agencies. 

2. Cookies

A cookie is a piece of data or a file that a website can send to your Internet browser, which may then store it on your computer. Cookies store information such as the pages you visited, the website features you used, and the amount of time you visited a particular webpage. They are also a means of keeping track of a user's preferences during a visit to a website. For example, users who search for clinical trials expect the application to “remember” their criteria from search to search so that this information does not have to be entered again for each search. To provide persistence of such search criteria, we store a unique identifier in a “temporary” or “session” cookie that only exists during the browser’s session with the Website. When a new search is started, the identifier can be extracted from the session cookie and used to request detailed search information for that user from our database.

Our uses of such Technologies fall into the following general categories:

  • Operationally necessary. We may use cookies, Web beacons, or other similar Technologies that are necessary to the operation of our Website, Services, applications, and tools. This includes Technologies that allow you access to our Website, Services, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity, and improve security; or that allow you to make use of our functions such as shopping carts, saved search, or similar functions.
  • Performance related. We may use cookies, Web beacons, or other similar technologies to assess the performance of our Website, applications, Services, and tools, including as part of our analytic practices to help us understand how our visitors use our Website, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our Website content, applications, Services, or tools.
  • Functionality related. We may use cookies, Web beacons, or other similar Technologies that allow us to offer you enhanced functionality when accessing or using our Website, Services, applications, or tools. This may include identifying you when you sign into our Website or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our Website.
  • Advertising or targeting related. We may use first-party or third-party cookies and Web beacons to deliver content, including advertisements relevant to your interests, on our Website or on third-party sites. This includes using Technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

The following cookies are used on our Website:

  • Google Analytics cookie
  • Internal session cookies for our surveys, searches, and forms
  • Advertising cookies are occasionally used to track how users reach our Website.

In addition, visitors clicking through to this Website from third-party services such as Facebook, Twitter, Instagram, Google, Bing, or Yahoo! search engine sponsored advertisements will have a cookie placed on their computer for 30 days. This cookie allows Facebook, Twitter, Instagram, Google, Bing, and Yahoo!, along with IQVIA, to measure the effectiveness of their search engine advertising. 

Most browsers also allow you to block, disable, and delete cookies. However, if you do that, the Website may not work properly. You always have the right to refuse the storage of cookies on your computer, or to disable and/or delete cookies at any time as your browser or device permits. It is important that you understand that if you block, disable, or otherwise reject our cookies, you will not be able to use the Website for clinical trial searching or to use certain of its essential features. We suggest that you accept cookies because they allow you to get the most out of your website experience and to take advantage of some of the Website’s essential features.   

For more information about the cookies we use, and to see what cookies have been set on your computer and how to manage and delete them, visit www.allaboutcookies.org.

3. Social Media Widgets

Our Website may include social media features such as the Facebook “Like” button (which might include widgets such as the “Share This” button or other interactive mini-programs). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.

4. Device Information

We may also collect certain information that your mobile device sends when you use our Services or access our Website, like a device identifier, user settings, and the operating system of your device. Information collected about your mobile device and Internet connection may include the device's unique device identifier, IMEI number, IP address, operating system, browser type, browser language, referring/exit pages and URLs, mobile network information, and the device's telephone number. Tools, applications, and widgets that we allow you to download to enable you to use the Services on mobile devices may store information on your mobile or other devices. These tools may transmit personally identifiable information to us to enable you to access your user account and to enable us to track use of these tools. Some of these tools may enable you to email reports and other information from the tool. We may use personally identifiable information or non-identifiable information transmitted to us to enhance these tools, to develop new tools, for quality improvement, and as otherwise described in this Privacy Policy or in other notices we provide.

The Way We Use Information

We collect, use, hold, and process personally identifiable information based on the legal grounds and for the legitimate business purposes outlined in this Policy, including: 

  • To provide products, Services, and information requested: We use your information to enable you to receive access to our products and Services online; obtain information about our products and Services, and receive updates; participate in surveys or questionnaires posted on our Website; provide you with opportunities to learn about our other products, programs, or Services that we believe may be of interest to you; and to enable us to respond to your requests. 
  • For administrative purposes: We also may use your information for our administrative purposes, such as to measure interest in and/or develop our Services, ensure internal quality control, comply with regulatory requirements, prevent potentially prohibited or illegal activities, and enforce our Terms of Use. 
  • To provide information about additional clinical trials: We also may use personally identifiable information for the purposes of providing you with information about other clinical trials that may be of interest to you. IQVIA may provide you with these materials on paper, by email or, if you have agreed to it, by text message, as permitted by applicable law.
  • For research and development: IQVIA may use personally identifiable information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, to help us optimally deliver our existing products and Services or to develop new products and Services. From time to time, IQVIA may perform research (online and offline) via surveys. We may engage third-party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve Individuals by learning more about their needs and the quality of the products and Services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns, and/or promotional activities. If you participate in a survey, the information you give will be used along with that of other study participants. We may share anonymous individual and aggregate data for research and analysis purposes. 
  • For marketing and educational purposes: Individuals who provide us with personally identifiable information, or whose personally identifiable information we obtain from third parties, may receive periodic emails, newsletters, mailings, or phone calls from us with information on IQVIA’s or our business partners’ clinical trials and related products and Services that we believe may be of interest, including general information on medical conditions. In some cases, we may only contact you with your permission. We offer the option to decline these communications by following the instructions below.
  • Other purposes: IQVIA may use personally identifiable information for other purposes for which we have a legitimate interest, such as direct marketing, individual or market research, anti-fraud protection, or any other purpose disclosed to you at the time you provide personally identifiable information or with your consent.
  • To create anonymous and/or aggregated information: IQVIA may use personally identifiable information and other information about you to create anonymized and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access IQVIA’s Services, this Website, or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Anonymized or aggregated information is not personally identifiable information, and we may use such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this information within IQVIA and with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you. 
  • To protect us or others: We may access, preserve, and disclose your personally identifiable information, other account information, and content if we believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) respond to your requests; (iii) protect your, our, or others’ rights, property, or safety; (iv) to enforce IQVIA policies or contracts; (v) to collect amounts owed to us; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good faith, believe that disclosure is otherwise necessary or advisable.

    In addition, from time to time, server logs may be reviewed for security purposes (e.g. to detect unauthorized activity on the Services). In such cases, server log data containing IP addresses may be shared with law enforcement bodies so that they may identify users in connection with their investigation of unauthorized activities.
     

Finally, unless otherwise excepted below, we would not use your personally identifiable information provided to us online for purposes other than those you requested without also providing you an opportunity to agree or otherwise limit such unrelated purposes.

Do We Share Your Information?

We will share your identifiable information as described in this Policy (e.g. with your permission; with third parties who would be bound by a confidentiality agreement; to comply with legal or regulatory obligations; to protect and defend our rights and property or those of others). The information you provide us about yourself will be shared with IQVIA employees to the extent necessary to accommodate your request. You can also update your information at any time.

For example, if you provide your name, telephone number, and email address and request more information about IQVIA, this information will be shared with appropriate IQVIA personnel to fulfill your request. This information will not be shared with any outside third parties that participate in our clinical trial activities (such as study sites) unless you select the check box to opt in on the registration page to receive information about additional studies. You can change your preferences on the registration page at any time.

Vendors and Service Providers

We may share any information we receive with vendors and service providers. The types of service providers (processors) to whom we entrust personally identifiable information include service providers for: (i) provision of IT and related services; (ii) provision of information and Services you have requested; (iii) payment processing; and (iv) customer service activities; and (v) in connection with the provision of the Website. IQVIA has executed appropriate contracts with the service providers that prohibit them from using or sharing personally identifiable information except as necessary to perform the contracted Services on our behalf or to comply with applicable legal requirements.

Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. Should such an event occur, IQVIA will endeavor to direct the transferee to use personally identifiable information in a manner that is consistent with the Policy in effect at the time such personally identifiable information was collected and will comply with any legal or regulatory additional requirements applicable to those transfers.

Analytics

We may also use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information regarding visitor behavior and visitor demographics on some of our Services, and to develop the Website content. These analytics data are not tied to any personally identifiable information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Exceptions

Except as described in this Policy, we will not otherwise use or disclose any of your personally identifiable information with unrelated third parties who are not covered by this Policy without your prior permission, except to the extent reasonably necessary: (i) to correct technical problems and malfunctions and when we process your information; (ii) to protect the security and integrity of our Website; (iii) to protect our rights and property and the rights and property of others; (iv) to take precautions against liability; (v) to comply with laws or to respond to judicial process; or (vii) to provide information to law enforcement agencies or for an investigation on a matter as applicable or otherwise required or permitted by law.

Our Commitment to Data Security

We store the information you provide about yourself in a secure database in order to provide you with the information, products, and/or Services you request.
 
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Unfortunately, however, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using the Website or providing personally identifiable information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Website or sending an email to you. You may have a legal right to receive this notice in writing.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we do not intend to collect information at our Website from those who we know are under 18 years of age, and no part of our Website is structured to attract anyone under the age of 18. You cannot register to use our Website if you are under the age of 18.  If you learn that your child has provided us with personally identifiable information without your consent, you may alert us using the “Contact Us” form. If we learn that we have collected any personally identifiable information from children under the age of 18 (and, in certain jurisdictions, under the age of 16), we will promptly take steps to delete such information and terminate the child’s account.

Data Retention

The information you provide to us may be archived or stored periodically by us according to backup processes and will only be retained for as long as is required for the purposes for which it was collected, to provide our products and Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Your Rights and Choices

You may change your mind and withdraw your consent to IQVIA processing your personally identifiable information at any time after you have provided any information and you have the right to opt out of further processing of your personally identifiable information. This will not have an impact on information that has been collected, used, or disclosed previously. Even if you opt out, we may still collect and use non-identifiable information regarding your activities on our Website and/or information from the advertisements on third-party websites for non-interest-based advertising purposes, such as to determine the effectiveness of the advertisements. 

You can choose not to receive email from us at any time. If you receive an unwanted email from us, you can use the Unsubscribe link found at the bottom of the email to opt out of receiving future emails or you can contact us as described in the section of this Privacy Policy entitled “How to Contact Us." We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding the products or Services you have requested. We may also send you certain communications regarding IQVIA and our Services, and you will not be able to opt out of those communications (e.g. communications regarding updates to our Terms of Use or this Policy).

We maintain “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone, and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law. 

Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain Web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by Web browsers.

Rights of Access, Rectification, and Erasure

You have the right to know if IQVIA is processing personally identifiable information about you, to request access to your personally identifiable information, and to ask that we correct, amend, restrict, port, or delete your personally identifiable information. Where otherwise permitted by applicable law, to request access to, receive (port), seek rectification, or request erasure of personally identifiable information held about you by IQVIA, you may contact us – see "How to Contact Us" or send an email to PrivacyOfficer@IQVIA.com. Such requests will be processed in line with local laws. 

Although IQVIA makes good-faith efforts to provide individuals with access to their personally identifiable information, there may be circumstances in which IQVIA is unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where it is commercially proprietary. If IQVIA determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, IQVIA will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personally identifiable information. 

IMPORTANT NOTE: Registered users may provide data to us for processing, and IQVIA data providers may collect information from the Web that is not supplied directly by you to IQVIA. If you desire to correct, amend, or delete personally identifiable information that was provided to us by such third parties (and not directly by you), you may contact us to access, correct, or remove your information from our files. However, we also recommend that you contact the third-party website operators to whom you have provided such information under such third parties' privacy policies. 

Links to Third-Party Websites

Our Website may contain links to third-party websites. You should carefully review the privacy policies and practices of other websites, as we cannot control or be responsible for their privacy policies or practices.

For links to other IQVIA Websites, please review the privacy terms on those sites as well, as they may differ from those on this Website.

California Users

California law permits users who are residents of California to request and obtain from us, once a year and free of charge, a list of the third parties to whom we have disclosed the users’ personally identifiable information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personally identifiable information disclosed to those parties. IQVIA does not share personally identifiable information with third parties for their own marketing purposes.

International Users

By using the Website, IQVIA will transfer data to the United States. By choosing to visit the Website, utilize the Services, or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of Connecticut and the adjudication of any disputes arising in connection with IQVIA or the Website will be in accordance with the Terms of Use.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your personally identifiable information, you consent to any transfer and processing in accordance with this Policy.

Where personally identifiable information is transferred outside of the European Economic Area (EEA) to a country that is not subject to an adequacy decision by the EU Commission, data are adequately protected by EU Commission-approved standard contractual clauses, an appropriate Privacy Shield certification, or another EU Commission-approved mechanism for the transfer of the personally identifiable information.

IQVIA's Global Privacy Policy Statement

In addition to our Web privacy statement, you can refer to our corporate privacy policy statement.

How to Contact Us

If you wish to access, correct, update, request removal of, or exercise any of your rights in relation to any of your information you provided to us, or if you have any questions regarding this Privacy Policy or would like more information on our privacy practices, please use the “Contact Us” form located on the Website. Alternatively, if any request remains unresolved, you may contact PrivacyOfficer@IQVIA.com. IQVIA will address your concerns and attempt to resolve any privacy issues in a timely manner.

For Privacy Policy or Terms of Use–related queries by post, please write to the Privacy Office:

  • 83 Wooster Heights Road, Danbury, CT 06810, USA; or
  • 4820 Emperor Boulevard, Durham, NC 27703, USA.

As this Privacy Policy explains, we are responsible for determining the purposes and means for the handling and processing of personally identifiable information subject to this Privacy Policy. IQVIA is the “controller” of your personally identifiable information collected through this Website for purposes of compliance with the Data Protection Law of the European Union.

If you are a citizen of the European Union or a Swiss citizen and you feel that IQVIA is not abiding by the terms of this Privacy Policy, please contact IQVIA using the contact information provided above. If any request remains unresolved, you may contact the national data protection authority for your European Union member state or the Swiss data protection authority as applicable.

Notification of Changes

As we provide more Services on our Website and as privacy laws and regulations evolve, it may be necessary to revise or update our Privacy Policy without notice. If you continue to visit this Website and use the Services made available to you after such changes have been made, you hereby provide your consent to such changes. If there are any changes to this Privacy Policy, we will post any adjustments to the Privacy Policy on this webpage, and the revised version will be effective immediately when it is posted (or upon notice as applicable). If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically. 

Additionally, before we use personally identifiable information for any new purpose not originally authorized by you, we will endeavor to provide information regarding the new purpose and give you the opportunity to opt out. Where consent of the individual for the processing of personally identifiable information is otherwise required by law or contract, we will endeavor to comply with the applicable law or contract.

This Privacy Policy was last updated on 28 August 2018.